68bet Privacy Policy: How We Handle Your Information
At 68bet, the information you share when opening an account or transacting through bKash, Rocket, or Upay is handled with a clear purpose: to run your account, process your activity, and respond when you reach out. This policy sets out exactly what we collect, why we hold it, and what you can do about it — access to this platform depends on your local law and eligible regions.
Account data protection
Wallet transaction records
Your right to review and correct
Contact routes published
POLICY FOUNDATIONS
What We Collect and Why We Hold It
When you register with 68bet, we collect the details you provide directly: your name, contact information, and the account credentials you choose. When you make a deposit or withdrawal using bKash, Rocket, or Upay, we record transaction references, amounts, and timestamps associated with that activity. We do not store your full mobile wallet PIN or any authentication credential belonging to those payment services — those remain entirely within your wallet provider's environment. We also collect data generated by your use of the platform: pages visited, sessions opened, game categories browsed, and device type. This helps us keep the account area working correctly and lets our support team trace any issue you report. Log data of this kind is held for a defined retention period and then deleted; we do not sell it to third parties for marketing purposes. If you contact support by email, the content and your contact address are stored until the query is resolved and for a reasonable period afterward for reference. We do not share that correspondence externally. The lawful basis for holding each category of data is either the performance of your account contract with us or a legitimate operational interest — whichever applies is noted in the full policy text available on request.
bKash transaction references
When you fund your account via bKash, we record the transaction reference and amount for account reconciliation. We do not access or store your bKash PIN or wallet password at any point.
Rocket payment records
Rocket transfers linked to your account appear in your transaction history. The record includes the amount, date, and reference number — sufficient for any dispute or account review you raise.
Upay wallet activity
Upay deposits and withdrawals are logged against your account in the same way. If a transaction shows incorrectly, your account history and our support route are the two places to start.
Device and session logs
Session data, device type, and browser information help us detect unusual access patterns and keep your account secure. This data is not shared with advertisers or third-party data brokers.
POLICY COVERAGE
Where This Policy Applies and Where It Does Not
This policy covers the 68bet platform at 68bet and the account, wallet, and support interactions that happen within it. It does not extend to external services you reach from our site — including your bKash, Rocket, or Upay app, third-party game studio environments, or any linked site you navigate to independently. Each of those services operates under its own privacy terms. Understanding the boundary helps you know where to direct a question: if your concern relates to your mobile wallet provider's data handling, that query belongs with them, not with us. If it relates to your 68bet account records or how we stored something you submitted here, we are the right contact.
Account access and registration
Data you submit when opening or updating your 68bet account — name, contact details, login credentials — falls fully within this policy. You can request a review of that record at any time through the contact route we publish.
Transaction activity on-platform
Deposits and withdrawals processed through bKash, Rocket, or Upay generate records inside your 68bet account. Those records are covered here. The payment provider's own handling of the transfer sits outside our policy scope.
Site content and browsing
Pages you view, game categories you open, and session behaviour on 68bet are logged by us and covered by this policy. Analytics data is used for platform operation only, not for resale.
Third-party services and studios
Game content delivered by studios available in our lobby operates within their own data environments. 68bet does not control how those studios log game-session data on their side. Check each provider's own terms for that detail.
YOUR ACCOUNT CHOICES
Practical Steps Available to You Under This Policy
You have concrete options when it comes to the data we hold on your account. The most direct route is to open your account settings page — your registered name, contact address, and notification preferences are visible there, and many fields can be edited directly without needing to contact support. For information that is not editable from your account panel, such as historical transaction records or login logs, you can submit a data review request through our published support email. We will confirm receipt and provide the relevant records within a reasonable timeframe. If something on your account record is incorrect — a contact detail logged at registration, for example — you can raise a correction request and we will update it once we verify the change is legitimate. Deletion requests are handled on a case-by-case basis; some records must be retained for a minimum period for operational reasons, and we will tell you which ones those are if you ask. Nothing here removes your right to raise a question, and we will always respond through the channel you used to contact us.
Review your account record
Open the account settings page on 68bet to see your registered details. Transaction history is in the wallet section. For records not shown there, submit a written request to our support email.
Correct an account detail
Contact support with the specific detail you need corrected and the accurate replacement. We will verify the request and apply the change, then confirm it back to you on the same channel.
Raise a data question
If you are unsure what data we hold or why a particular record exists, email our support team. We will explain the category, the reason it was collected, and how long it is retained.
Request deletion or restriction
You may request that we delete or restrict certain data. We will assess the request against our minimum retention obligations and confirm what is possible, along with a timeframe for the action.
REACH OUR TEAM
How to Contact 68bet About This Policy
If you have a question about how your data is handled, the right place to start is the support contact published on 68bet. All three routes below connect to the same team — use whichever is most convenient from your device. For privacy-specific requests such as data review or correction, email gives you a written record of the exchange, which is useful if the matter needs follow-up. Response time depends on query volume; we do not publish a fixed SLA, but we acknowledge and respond to every message received.
Support Email
Send your privacy query or data request to the support email address listed on the Contact page at 68bet. Include your registered account identifier so we can locate the correct record quickly.
Live Chat
The live chat widget on 68bet connects you to the support team directly. For straightforward account questions, this is the fastest route. For formal data requests, follow up in writing via email.
Help Centre
The Help Centre on site covers account, wallet, and policy topics. Browse the published articles there first — many common data and account questions are answered without needing to open a support ticket.
DATA HANDLING DETAIL
How We Protect and Retain What You Share
Account security starts with how we store the data you submit. Passwords are not held in plain text; session tokens expire after inactivity; and access to account records internally is restricted to the team members who need it to perform a specific function. We keep data for as long as your account is active and for a reasonable period afterward, consistent with standard operational practice. Once that period passes, records are removed from active systems. You can ask at any time what the retention period is for a specific category of data — our support team will confirm it in writing. Cookies on 68bet are used for session management and to keep the lobby functioning correctly across page loads. You can manage cookie preferences through your browser settings; doing so may affect how certain pages behave.
Account security measures
Passwords are stored in a hashed format — we cannot read them ourselves. Session tokens expire on inactivity. If you suspect unauthorised access, change your password immediately and contact support to flag the event.
Cookie usage on site
Cookies keep your session active across pages and help the lobby load correctly. They do not track you across other websites. You can review and clear cookie preferences in your browser settings at any time.
Data retention periods
We hold account records for the duration of your active account and a defined period afterward. Transaction records linked to bKash, Rocket, or Upay activity are retained for reconciliation purposes. Ask support for the specific period on any category.
Who to contact for changes
For any correction, deletion, or restriction request, email the support address on the Contact page. State your registered account identifier and the specific change you are requesting. We confirm all actions in writing.
POLICY QUESTIONS ANSWERED
Privacy Policy: Questions We Hear Most Often
These are the specific questions we see most often about how 68bet handles your data, what you can access, and how to raise a concern. If your question is not here, the support routes above are the right next step.
Does 68bet store my bKash or Rocket wallet PIN?
No. When you deposit or withdraw through bKash, Rocket, or Upay, the authentication happens inside your wallet app — 68bet never receives or stores your PIN. We record only the transaction reference and amount for your account history.
How can I see what personal data 68bet holds on me?
Open your account settings on 68bet to view your registered profile and transaction history. For data not visible there, email the support address on the Contact page with your account identifier and a specific data review request.
Can I ask 68bet to correct or delete my personal information?
Yes. Email support with the specific detail you want corrected or deleted. Corrections are applied after we verify the request. Deletions are assessed against minimum retention obligations — we will tell you what applies and confirm the outcome in writing.
Who can see my account data inside 68bet?
Access to account records is restricted internally to team members who need it for a specific operational reason — account support, technical issue resolution, or compliance review. It is not available to unrelated staff or shared with third-party advertisers.
Does this privacy policy cover the game studios in the lobby?
This policy covers data 68bet collects on its platform. Studios whose content appears in our lobby — such as Pragmatic Play or Bigtime Gaming — operate their own data environments for game sessions. Check each studio's own terms for details on what they collect.
What happens to my data if I close my account?
When you close your account, we retain records for a defined period consistent with standard operational practice, after which they are removed from active systems. You can ask support for the specific retention period that applies to your account category.
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